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Consumer Disputes Solicitors, Scotland

Buying a faulty product or receiving bad service can be extremely frustrating, especially if the retailer or service provider fails to take the necessary steps to resolve the issue. In such situations, it can feel like you’re stuck with no recourse, but this is far from the truth.

In cases where the retailer or service provider does not resolve your complaint, you have the right to raise a claim against them. Our consumer rights solicitors are here to guide you through every step of the process, ensuring you understand your rights and the actions you can take. We strive to help you achieve a favourable conclusion, whether that involves a refund, replacement, repair, or compensation.

Retailers and service providers are legally obligated to ensure that the products and services they offer meet established trading standards and regulations. These standards are in place to protect consumers from substandard goods and poor service. When businesses fail to meet these obligations, they breach consumer protection laws.

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If you find yourself in a dispute with a retailer or service provider over a faulty product or unsatisfactory service, the consumer dispute solicitors at Jones Whyte can provide the expertise and support you need. Our team has extensive experience in handling such claims and will work diligently to ensure that your rights are upheld and that you receive the justice you deserve. Our team has vast experience in resolving different types of consumer disputes and a proven track record of success across various courts.

We are committed to achieving the best outcome for our clients, ensuring that their specific needs and budgets are met with tailored advice and practical guidance.

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Get in contact with our experienced legal professionals today for support with your case.

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Meet the experts

At Jones Whyte we have a dedicated team with vast experience in providing civil legal advice.

Meet the whole team

Deborah Carmichael Partner & Solicitor Advocate

Matthew Currie Associate

Marc Onorati Associate

Making a Claim With Our Consumer Dispute Solicitors

Consumer rights law states that if you are unhappy with goods or services, the first step is to follow the business’s complaints process. This typically involves contacting the retailer or service provider and explaining the issue. The business can choose to:

Fix or replace the faulty product.
Issue a refund.
Improve the services.

If the business refuses to resolve the issue, the next step is to seek advice from a specialist consumer solicitor. Our solicitors will explain your options and work to resolve the issue quickly, ensuring your consumer rights are protected and upheld.

Fix or replace the faulty product.
Issue a refund.
Improve services.

If the business refuses to resolve things, the next step is to seek advice from a specialist consumer solicitor.

Our solicitors will explain the options available to you, and work to resolve the issue quickly.

Other Types of Consumer Disputes

Jones Whyte solicitors have handled many types of consumer disputes, as well as helped to resolve other business and personal disputes. They also advise clients on the necessity of court proceedings in resolving consumer disputes related to breaching consumer rights.

Their services ensure that goods and services provided are of satisfactory quality, fit for purpose, and as described.

Contact Jones Whyte today to discuss any type of dispute. It is crucial to handle disputes with reasonable care and skill to achieve the best outcomes for clients.

Contact Jones Whyte today to discuss any type of dispute.