Helen Hannah

Helen serves as the Quality Manager for Jones Whyte, bringing over 21 years of experience in outsourcing and call centers, with 16 of those years dedicated to Quality Assurance. She specialises in ensuring that client calls are handled to the highest standards, with a strong focus on enhancing the customer experience at the core of every interaction.

In her role, Helen collaborates with the Customer Service Team to ensure that every client receives the best possible experience with Jones Whyte. Her efforts contribute to employee engagement through continuous feedback for development and learning, fostering growth and improvement with each client interaction.