Bailey Lyle

On a daily basis, Bailey will call all new clients to assist and take a detailed statement as to the circumstances of their accident and any heads of claim they are seeking to claim.  Thereafter, Bailey sets up their file and allocates them to a handler to deal with the matter.  Bailey is responsible for ensuring Jones Whyte have the correct third-party details to allow the claim to be intimated to the third-party insurers.

Bailey will draft the Pre-Action Protocol form and submit it to the third-party insurers to start the claim process in line with the Compulsory Pre-Action Protocol. Throughout the claims process, she will ensure the source of business/referrer is kept up to date with progress or any issues that arise with the claim.

“The most rewarding part of my job is being the first point of contact to clients, providing reassurance and help when most needed.”